For hospital owners and medical directors
You acquired the patient.Now manage the journey.
From first consultation through diagnosis, treatment, follow-up and chronic care, HelloHospital helps you run a smart hospital by moving every patient to the next step of care.
15 minutes · Complimentary · No patient data required
Patient journey
HelloHospital at every stepAt every stepOne intelligent hospital platform
Your hospital gets a diagnosis. Then a prescription.
We never hand you thirty modules. We find where patients leave your journey, then prescribe only what fixes it, from one complete platform.
Already have a HIMS? Add the Patient Journey Engine on top.
Don't have one? Run the whole hospital on HelloHospital.
Sample prescription
Pick a diagnosis to see what gets switched on
Diagnosis
Prescribed from the platform
Patient Journey Engine
- Follow-up protocols
- Missed-call reader
- WhatsApp messaging
- Referrals
- Chronic-care recall
- Patient feedback
Hospital operations
- Appointments & OPD
- IPD
- Prescriptions
- Diagnostics (LIS/RIS)
- Billing & inventory
- Staff management
- Visitor pass
Growth & visibility
- Website & leads
- Owner dashboard
- Advanced analytics
Always included
The problem
You have the patient data. Who is responsible for the next step?
In most hospitals, nobody owns the moment between one step of care and the next. It lives in a register or a receptionist's memory. None of it shows up in your HIMS. All of it shows up in your revenue.
Tests advised, never done
The patient leaves with a test slip. Nobody checks whether the investigation happened, or where.
Surgery advised, goes cold
The patient says they will think about it. Without a follow-up, they decide somewhere else.
Follow-up missed
The 7, 15 or 30-day review was advised, not booked. The patient returns late, or not at all.
Referral disappears
A cardiology or orthopaedic referral is written, and never reaches the specialist in your own hospital.
Chronic patient goes quiet
Diabetic, cardiac and thyroid patients drift away between visits. Nobody notices for months.
The call nobody picked up
During OPD rush, a patient calling about their next step cannot get through, and calls someone else.
Rough estimate
What unreturned follow-ups may be costing you
Move the sliders to match your hospital. Nothing you enter here is stored or sent anywhere.
Revenue walking out each month
₹2.5 lakh
About 312 patients a month, or ₹30.0 lakh a year.
This counts only the follow-up visit itself. It leaves out the procedures, admissions and referrals that often come with it. The audit replaces these guesses with your actual numbers.
How it works
From audit to a smarter hospital.
It is how your doctors work, and it is how we work: no prescription before a diagnosis, and no module until we have seen where your patients leave the journey.
- 0115 min · Free
The Patient Journey Audit
A call with our team. We map what happens to a patient in your hospital, from first consultation to long-term care.
- 02
Your journey map
A short written summary: where patients drop off, which gaps matter most, and what to fix first. Yours to keep, whether or not we work together.
- 03
We customise it with you
We switch on only the modules that fix your leaks, set them up around your workflow and your doctors' protocols, and train your team. No thirty-module rollout nobody uses.
- 04
We run it and measure it
Calls answered, follow-ups returned, patients checked on after discharge. We review the numbers with you every month, and switch on more as you grow.
The platform
Your HIMS records what happened. This makes the next step happen.
Two capabilities most hospital systems do not have, working on WhatsApp, which your patients already use. Nothing for them to download, and nothing for your staff to remember.
Follow-up protocol engine
Your doctors set the protocol once. Every patient gets it, every time.
After a knee replacement: physio check on day 3, 7 and 21, review at week 6. The engine runs it on WhatsApp for every patient, and alerts your staff the moment someone reports a warning sign.
Missed-call reader
No call goes unanswered, even in OPD rush.
Every missed call gets an instant WhatsApp reply and lands in a shared inbox with an owner. You see how many calls came in, how many were missed, and how many became appointments.
Solutions by need
Protocols ready for your specialty
Swati Mittal
Founder, HelloHospital · IIT and MICA alumna
A note from the founder
Why we start by looking, not selling.
I have spent more than ten years building technology for healthcare. One pattern kept repeating: a hospital buys software to fix a problem nobody has properly looked at. The software works. The patient still does not come back.
So we do it the other way round. We look at how your hospital actually runs, tell you plainly what we find, and only recommend what will move your numbers. Sometimes that is our platform. Sometimes it is a change at the discharge desk that costs nothing.
We take on a small number of hospitals at a time, so every one gets direct attention from me and our core team.
The Patient Journey Audit
Fifteen minutes. Your patient journey, mapped.
We identify where patients drop off, where follow-ups are missed, where referrals disappear and where chronic-care patients go quiet. You leave knowing what to fix first, whether or not you work with us.
A two-minute self-check
Is this true at your hospital today?
- You know which patients were advised tests, and which never completed them.
- Patients advised surgery but not yet scheduled are actively followed up.
- Post-surgery follow-ups run on a system, not on memory.
- Someone identifies patients due for a specialist follow-up.
- Chronic-care patients are brought back on schedule.
- If a patient has not returned in six months, someone knows.
Answer honestly. Every "no" is a place worth looking at.
Request your audit
Four quick details, then pick a time that suits you.
- ABDMIntegrated
- ABHAReady
- DPDP Act 2023Aligned
- HIPAAAligned safeguards
A 15-minute call with our team, by phone or video. We map what happens to a patient in your hospital from first consultation to long-term care, and identify where patients drop off, where follow-ups are missed, where referrals disappear, where tests are not completed, where surgery goes cold and where chronic-care patients become inactive. Afterwards you get a short written summary of what to fix first.
No. The call is for understanding your hospital. If we think HelloHospital can help, we will say so and explain how. If we don't, we will tell you that too, and the summary is still yours to keep.
No. If you already have a HIMS, HelloHospital runs alongside it and handles what it does not: follow-up, missed calls and patient communication. If you don't have one, HelloHospital can run the whole hospital, including appointments, billing, IPD and diagnostics.
No. After the audit we switch on only the modules that fix the leaks we found, and set them up around how your hospital already works. You can add more whenever you need them.
The audit is free. If you decide to work with us, pricing depends on the size of your hospital and what needs fixing, and we agree it with you in writing before anything starts. There are no hidden charges.
HelloHospital is built around the Digital Personal Data Protection Act, 2023. For the patient communication your hospital sets up, we act as a Data Processor and your hospital remains the Data Fiduciary. Each hospital's data is kept separate and hosted on servers in India. We never sell personal data or use it for advertising. HelloHospital is integrated with the Ayushman Bharat Digital Mission (ABDM) and supports ABHA-linked patient records.
HelloHospital never gives medical advice. If a patient reports warning symptoms or uses an emergency keyword, the automated messages stop and your staff are alerted immediately so a person can respond.
No. Patients receive everything on WhatsApp, which they already use. Your staff work from a web dashboard that runs in any browser.
Somewhere in your hospital, a patient's next step of care is due today.
The Patient Journey Audit shows you who is being missed, and why.