Privacy Policy
Data sovereignty and clinical continuity are our fundamental standards.
Data Processor Role
HelloHospital acts as a Data Processor under the exclusive direction of the Medical Practitioner (Data Fiduciary). We process patient data solely for the purpose of facilitating clinical continuity and administrative efficiency as instructed by your healthcare provider.
WhatsApp & Meta Business API Disclosure
To enhance your care experience, HelloHospital utilizes the Meta Business API (WhatsApp) to deliver critical healthcare communications. By opting into our services, you acknowledge that automated messages will be sent to your registered mobile number.
Authorized Communication Types
Appointment Confirmations: Real-time booking details and scheduling updates.
Medical Report Notifications: Secure notifications when your clinical reports are ready (accessed via encrypted one-time links).
Care Follow-up Reminders: Automated check-ins post-consultation to ensure recovery adherence.
Rescheduling & Administrative Links: Tools to manage your clinical visits efficiently.
Opt-In & Opt-Out (STOP / Unsubscribe)
Communication is initiated only after a clinical event trigger. You may opt-out at any time by replying 'STOP' or 'UNSUBSCRIBE' to any message. We will immediately cease all automated messaging to your number upon receipt.
Data Sovereignty
We operate on a zero-third-party-sharing policy. All processing occurs on secure servers located within the sovereign territory of India, compliant with the DPDP Act 2023.
Clinical Trust Protocol
HelloHospital is designed to act as a silent support layer. We never engage in patient contact without a direct clinical event trigger from your clinic.
Effective Date
March 25, 2026