In short
WhatsApp hospital software lets a hospital send appointment confirmations, reminders, reports alerts and follow-up check-ins to patients on WhatsApp, and receive their replies. HelloHospital runs on the official WhatsApp Business API with approved message templates, patient consent and escalation to staff when a patient reports a problem.
Why WhatsApp, not an app
Asking patients to download a hospital app adds friction most will not accept. WhatsApp is already on their phone, messages are read, and patients can reply to confirm, reschedule or ask a question.
What hospitals use it for
- Appointment confirmations and reminders, with confirm and reschedule options.
- Follow-up reminders based on protocols your doctors set.
- Recovery check-ins after discharge, with warning signs escalated to staff.
- Replies to missed calls, so no caller is left without a response.
- Review requests for patients who had a good experience.
Done properly: API, templates and consent
- Official WhatsApp Business API, set up for your hospital with approved message templates.
- Consent recorded before automated messages, with an opt-out in every conversation.
- Messages sent in your hospital's name, not a personal number.
Frequently asked questions
Is it legal for hospitals to message patients on WhatsApp?
Yes, with the patient's consent, a clear opt-out and appropriate data handling. HelloHospital records consent and aligns with the DPDP Act 2023.
Do we need the WhatsApp Business API?
For automated, reliable messaging at hospital scale, yes. HelloHospital sets up the API and message templates for your hospital.
Can patients reply?
Yes. Patients can confirm, reschedule or ask questions, and replies reach your staff.