Hospital ke liye WhatsApp software: poori guide

Hospital ko WhatsApp kyun chahiye?

Zyada tar patients naya hospital app download nahi karte. WhatsApp pehle se unke phone mein hai, message padha jaata hai, aur patient seedha reply karke confirm ya reschedule kar sakta hai.

WhatsApp par kya-kya chal sakta hai

• Appointment confirmation aur reminder, confirm ya reschedule ke option ke saath.
• Doctor ke protocol ke hisaab se follow-up reminder: 7, 15 ya 30 din.
• Discharge ke baad recovery check-in; koi problem bataye to staff ko turant alert.
• Missed call ka turant WhatsApp reply, taaki patient doosre hospital na chala jaaye.
• Achha experience hone par Google review ki request.

Sahi tareeka: API, template aur consent

• Official WhatsApp Business API use karein, kisi personal number se nahi.
• Message templates approved hone chahiye.
• Automated message se pehle patient ki consent lein, aur har message mein opt-out ka option dein.
• Data handling DPDP Act 2023 ke hisaab se honi chahiye.

Shuru kaise karein

1. 1

   Pehle patient journey samjhein

   Kahan patient chhoot rahe hain: missed call, follow-up, test, surgery ya discharge ke baad?

2. 2

   Sabse bada gap pehle theek karein

   Sab kuch ek saath nahi. Jahan sabse zyada patient chhoot rahe hain, wahan se shuru karein.

3. 3

   Har hafte numbers dekhein

   Kitne follow-up aaye, kitne missed call ka reply hua, kitne patient wapas aaye.

HelloHospital 15 minute ka Patient Journey Audit free mein karta hai, jismein yahi samjha jaata hai ki aapke hospital mein patient kahan chhoot rahe hain.

Swati Mittal

Founder, HelloHospital. IIT and MICA alumna with more than ten years building healthcare technology.