Patient Journey Audit
What happens to your patient after the first consultation?
In 15 minutes, we map your patient journey from first consultation to long-term care, and show you exactly where patients drop off. Before anyone recommends software.
What we look at
Six questions about what happens after the first consultation.
Diagnostics
How do you know which patients need investigations, and which never completed them?
Surgery
How do you track patients advised surgery who have not scheduled it?
After surgery
How are post-surgery follow-ups managed, and by whom?
Specialist care
Who identifies patients due for a specialist follow-up?
Chronic care
How do you bring chronic-care patients back on schedule?
Inactive patients
If a patient has not returned for six months, who knows?
You have the patient data. The question is who is responsible for moving each patient to the next step.
What you get
A short written summary. Yours to keep.
Your top three leaks, ranked
Named plainly, in the order they are costing you.
A rough cost for each
Worked out from your volumes, so you can judge what is worth fixing.
A first fix
Often a process change at the front desk or discharge counter that costs nothing.
If you want help fixing it
Two ways we can work together.
Advisory
Understand what needs to change
A deeper review of your patient journeys, staff workflows and data, ending in a prioritised plan your team can act on.
Accelerator
Put the plan into practice
We implement it with you: HelloHospital set up around your workflows, your staff trained, and the numbers reviewed with you every month.
Who it is for
Hospitals where follow-up decides both outcomes and revenue.
Specialty hospitals
Orthopaedic, IVF, eye, dental and oncology centres, where each patient journey runs over weeks or months and a missed review is lost revenue and a worse outcome.
Multi-specialty hospitals, 50 to 200 beds
Where handoffs between OPD, diagnostics, wards and billing are the gaps patients fall through.
The people who run them
Owners, medical directors, CEOs and operations heads. The call is most useful with someone who can act on what we find.
Book the audit
A conversation, not a demo.
On the call we will talk through:
- How patients reach you today, and what happens when nobody answers
- How follow-ups and reviews are booked and reminded
- What happens after discharge
- Which numbers you track, and which you wish you could
We do not need patient data for the audit, and nothing you share is used for anything other than preparing your summary.
Request your audit
Four quick details, then pick a time that suits you.
- ABDMIntegrated
- ABHAReady
- DPDP Act 2023Aligned
- HIPAAAligned safeguards